Privacy Policy
Last Updated: November 11, 2026
At Journeys Unlocked Travel, we value your privacy and the trust you place in us when planning your vacation.
This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, request a vacation quote, subscribe to our emails, or use our travel planning services.
Journeys Unlocked Travel is an independently branded travel advisory business affiliated with Axis Travel Group. This policy applies to Journeys Unlocked Travel’s website and business activities. Third-party travel suppliers, service providers, and Axis Travel Group may maintain separate privacy policies governing their own handling of information.
1. Information We Collect
We collect information you voluntarily provide when contacting us, requesting travel planning assistance, completing forms, subscribing to emails, or booking a vacation.
Depending on the services requested, this information may include:
- Contact information: Your name, email address, telephone number, and mailing address.
- Travel preferences: Your preferred destinations, travel dates, vacation budget, accommodations, activities, and other planning preferences.
- Traveler information: Names, ages, birth dates, and other information about members of your travel party when necessary to prepare quotes or arrange reservations.
- Reservation information: Booking details, confirmation numbers, travel itineraries, and other information related to your vacation.
- Travel documentation: Passport information, identification details, or other documentation when required by a travel supplier or applicable travel requirements.
- Payment information: Payment authorization details and payment card information when you authorize us to submit payments to travel suppliers on your behalf.
- Communication preferences: Information you provide when subscribing to newsletters, requesting planning resources, or communicating with us.
We may also receive information from travel suppliers, our host agency, and service providers in connection with your reservations or requests.
Please provide personal information about other travelers only when you are authorized to do so.
2. Information Collected Automatically
When you visit journeysunlocked.com, certain technical information may be collected automatically through our website and its service providers.
This may include:
- Internet Protocol (IP) address.
- Browser type and device information.
- Pages visited and time spent on the website.
- Referring websites or search engines.
- General website usage and performance information.
- Cookies and similar technologies.
This information may be used to maintain website functionality, understand how visitors use our website, improve our content, and support website security.
3. How We Use Your Information
Journeys Unlocked Travel uses personal information to provide and improve our travel planning services.
This includes:
- Responding to vacation inquiries and answering questions.
- Researching travel options and preparing personalized vacation quotes.
- Making, managing, and updating travel reservations.
- Communicating with travel suppliers on your behalf.
- Processing authorized payments through applicable travel suppliers.
- Providing vacation planning guides, resources, reminders, and important travel information.
- Communicating about reservation changes, deadlines, promotions, and travel updates.
- Providing assistance before, during, and after your vacation.
- Sending newsletters and marketing communications when permitted.
- Maintaining business records and fulfilling applicable legal obligations.
- Improving our website, communications, and services.
We use personal information for legitimate travel-related and business purposes consistent with this policy and applicable law.
4. Travel Planning and Reservations
When you request travel planning assistance, we may use the information you provide to research vacation options and communicate with travel suppliers.
If you choose to book a vacation, certain personal information may be required to complete your reservation.
Depending on your destination and travel arrangements, this may include traveler names, birth dates, contact details, identification information, and other details required by the applicable supplier.
We share relevant information with travel suppliers only as reasonably necessary to research, arrange, manage, or support your travel reservations, or as otherwise permitted by law.
Travel suppliers maintain their own privacy policies and may independently collect, process, and retain traveler information.
5. Payment Information and Authorizations
Journeys Unlocked Travel may collect and access payment card information when clients authorize us to submit payments directly to travel suppliers.
In most cases, clients are provided with a secure payment authorization form through our customer relationship management (CRM) system.
When a client completes this form, authorized personnel may access the payment information, including the full payment card number, for the purpose of submitting the authorized payment to the appropriate travel supplier.
Payment information is used for authorized travel-related transactions and is handled through the applicable CRM, payment authorization, and travel supplier systems.
In some situations, clients may instead enter their payment information directly through a secure payment link or payment system operated by a travel supplier or authorized payment provider.
Payment information may be subject to the privacy and security practices of the CRM provider, payment processor, and travel supplier involved in the transaction.
Journeys Unlocked Travel does not operate a traditional online shopping cart or directly process credit card transactions through its public website.
We take reasonable measures intended to protect payment information and limit its use to authorized business purposes. However, no electronic system or method of transmission can be guaranteed completely secure.
6. Sharing Information with Axis Travel Group
Journeys Unlocked Travel is affiliated with Axis Travel Group, our host travel agency.
In connection with providing travel services, managing reservations, fulfilling business obligations, or coordinating supplier relationships, relevant client and reservation information may be shared with Axis Travel Group.
Axis Travel Group maintains its own privacy practices, which can be reviewed at: https://axistravelgroup.com/website-privacy-policy/
7. Third-Party Service Providers
We use third-party platforms and service providers to operate our website, manage inquiries, communicate with clients, and provide travel planning services.
These may include:
- Website hosting and management: Hostinger and WordPress.
- Customer relationship management and travel planning: CRM platforms and tools used to manage client information, vacation inquiries, reservations, and planning communications.
- Inquiry forms and business integrations: JourneyFuse, HubSpot, and related services where applicable.
- Email marketing and communications: MailerLite and other email delivery services.
- Website analytics and performance: Analytics, website security, and performance-monitoring services where enabled.
- Travel suppliers: Cruise lines, resorts, hotels, tour operators, transportation providers, and other companies involved in your vacation.
These services may receive, store, or process information as necessary to perform their functions.
Their handling of information may also be governed by their own privacy policies and contractual obligations.
8. Email Communications and Marketing
Journeys Unlocked Travel may send emails related to vacation inquiries, reservations, planning resources, upcoming travel, and other services you request.
If you subscribe to our newsletter or marketing communications, you may also receive:
- Destination information and vacation planning tips.
- Travel promotions and special offers.
- Updates about Disney destinations, Universal Orlando, cruises, and other vacation opportunities.
- News and resources from Journeys Unlocked Travel.
You may unsubscribe from marketing communications at any time by clicking the unsubscribe link included in those emails or contacting us directly.
Unsubscribing from marketing emails does not necessarily stop important communications related to an active reservation or requested travel service.
9. Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, maintain security, remember certain preferences, and understand how visitors interact with our content.
Cookies may be placed by our website or by third-party services integrated into it.
Depending on the technologies enabled, these may include essential cookies, analytics cookies, and other tracking technologies.
You may be able to control or disable certain cookies through your browser settings or available website privacy controls.
Disabling cookies may affect some website features.
Where applicable law requires consent or additional choices for nonessential cookies or tracking, those requirements will be addressed through the appropriate website controls.
10. Information Sharing and Disclosure
We may disclose personal information in the following circumstances:
Travel suppliers: To research, book, manage, or support travel arrangements.
Host agency: To coordinate services and business operations with Axis Travel Group.
Service providers: To support website hosting, CRM operations, communications, payment authorizations, and other business functions.
Legal obligations: When required by applicable law, legal process, or a valid governmental request.
Business protection: When reasonably necessary to protect the rights, safety, security, or property of our business, clients, or others, as permitted by law.
Business changes: In connection with a business transfer or reorganization, subject to applicable legal requirements.
We do not sell client contact lists or traveler information as a standalone commercial product.
Certain website advertising or analytics technologies, if enabled, may involve disclosures that are treated as a sale or sharing of personal information under some privacy laws. Applicable notices and choices will be provided where required.
11. Information Security
We recognize the importance of protecting the personal information clients share with us.
We use business systems and third-party services intended to support the secure handling of personal and reservation information.
Access to information is limited according to business needs and the capabilities of the systems we use.
Because travel planning may involve payment information, identification details, and other sensitive records, we seek to handle that information carefully and only for appropriate travel-related purposes.
No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
12. Data Retention
We retain personal information for as long as reasonably necessary to provide requested services, manage reservations, maintain appropriate business records, resolve disputes, and meet applicable legal or contractual obligations.
Retention periods may vary depending on the type of information, the travel services provided, and the systems used.
Payment information and authorization records may be subject to different retention requirements and practices established by the applicable service providers, travel suppliers, and legal obligations.
When information is no longer needed, it may be deleted, securely disposed of, or de-identified in accordance with applicable requirements and business procedures.
13. Your Privacy Rights and Choices
Depending on your location and applicable law, you may have rights concerning your personal information.
These may include the right to:
- Request access to certain personal information we maintain.
- Request corrections to inaccurate information.
- Request deletion of personal information, subject to applicable exceptions.
- Opt out of certain marketing communications.
- Exercise additional privacy rights provided by applicable law.
To submit a privacy-related request, please email:
We may need to verify your identity before responding to certain requests.
Some information may need to be retained to comply with legal obligations, complete reservations, maintain business records, or fulfill other permitted purposes.
14. Children’s Privacy
Journeys Unlocked Travel specializes in family vacations, and parents or guardians may provide information about children traveling in their party.
This information may include names, ages, birth dates, and other details necessary to research or arrange family travel.
Our website and inquiry services are intended for adults, and we do not knowingly solicit personal information directly from children under the age of 13.
If you believe a child has provided personal information directly through our website without appropriate parental involvement, please contact us so we can review the situation.
15. Third-Party Websites and Links
Our website may contain links to travel suppliers, booking platforms, planning resources, social media websites, and other third-party services.
These websites operate independently and may maintain their own privacy policies.
Journeys Unlocked Travel is not responsible for the privacy practices or content of websites we do not control.
We encourage visitors to review the privacy policies of third-party websites before providing personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our website, services, technology, business operations, or applicable legal requirements.
Updates will be posted on this page with a revised Last Updated date.
We encourage visitors to review this policy periodically.
17. Contact Information
If you have questions about this Privacy Policy or how Journeys Unlocked Travel handles personal information, please contact:
Journeys Unlocked Travel
Papillion, Nebraska, United States
Email: amanda@journeysunlocked.com
Website: https://journeysunlocked.com